SHIPPING POLICY

SHIPPING & RETURNS

NEED TO RETURN SOMETHING?

 

For domestic orders please click the request return button and complete the steps outlined below

 

Please ensure that your items qualify for a return based on the below return policy.

Need to Process A Return for an International Order?

 

To process your International Return please contact the GlobalShopex Customer Service department by phone at (786) 391-48-68 or email at customercare@globalshopex.com.

We will be happy to provide you with an RMA number & the instructions for returning your item.

 

DOMESTIC RETURN POLICY

Returns must be requested within 10 DAYS of receipt. All items must be unworn and have all the original tags attached for return/refund consideration or authorization. All sale items are final. The return request must be done before the 10th day upon receiving the order or refund will not be granted.

 

Original shipping charges are non-refundable. All returns must be returned in original packaging and with all original tags and accessories attached. All refunds will be applied back to the original payment method.

If you return a package that does not meet this criteria, it will be denied. Denied returns will not receive a refund and will be forfeited. Please note, original shipping fees are non-refundable.

*SALE ITEMS ARE FINAL SALE* All items purchased at a discount are final sale and are not eligible for return or exchange.

For more information please contact our customer service department - SHOP@BIGSTRAPPERS.COM -

 

RETURN INSTRUCTIONS

Steps for Return:

  1. - Please submit your return request here: https://bigstrappers.com/a/returns and enter your order number, email address, item(s) you are returning, and reason for return.
     

  2. - Upon approval of your return request you will receive and email with an RMA number and the instructions to send the item or items back to BIG STRAPPERS.
     

  3. - When sending a return back please make sure you have the tracking number because we are not responsible if a package is lost or stolen in transit back to our headquarters.  If the item is lost or stolen in transit we will not issue a refund.
     

  4. - Refunds will be processed within 3-5 business days upon receiving the return. You will be notified when the item is received and when we have processed the return. Depending on your bank the refund will process with 3-5 business days. 
     

If you have any other questions or concerns regarding the return policy please email shop@bigstrappers.com and we can assist you. We recommend that you choose a shipping service that allows you to track your package and that you insure your package.

 

SHIPPING FEES & DELIVERY SERVICES:

Domestic:

Standard USPS Ground

$10.00

International USPS Service

Canada 

$30

Europe/Australia

$50

 

How long does it take to process orders?

Most orders are shipped within 2 business days of purchase from our Los Angeles warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date if you are located within the continental U.S., or 2-4 weeks if you are located in Hawaii or Alaska. Shipping time may vary depending on verification of order.  If you need your item(s) sooner, please select an expedited shipping option. Shipping times may vary, but rest assured we are processing your order as quickly as possible. Any additional shipping costs are nonrefundable.

We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.

Free Shipping

With our current shipping all domestic orders shipping within the U.S.A. receive free standard shipping if over $100.

Standard Delivery

Following credit card authorization and verification, you will receive your order within approximately 4-8 days (Monday through Friday). This timeframe does not include weekends or holidays. Please note; our shipping warehouse is located in Los Angeles. If your shipping address is within California, you will generally receive your package within 2-3 days.

 

Saturday Delivery

At this time Saturday delivery service is not available.

Shipping Restrictions

At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.

Signature Service

All orders are subject to adult signature upon delivery.

  

INTERNATIONAL SHIPPING & RETURNS:

bigstrappers.com is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “International Checkout” option. The global checkout page will allow you to see the cost for shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or, pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping, and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

 

STANDARD SHIPPING arrives to your address in between 10 to 15 business days.

 

How Do I Process A Return for International Orders?

Bigstrappers.com items purchased via GlobalShopex may be returned within 10 days of the original order delivery date.

 

To process your International Return please contact the GlobalShopex Customer Service department by phone at (786) 391-48-68 or email at customercare@globalshopex.com.

We will be happy to provide you with an RMA number & the instructions for returning your item

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